Processing Time
All Pearlfect Creations LLC orders are custom-made. Our standard processing time is 5–7 business days after payment is received and all artwork, sizing, colors, and order details have been approved.
Business days do not include weekends or holidays. Large or complex orders may require additional processing time. Processing time is separate from shipping time.
Shipping and Delivery
Shipping charges and available delivery options are displayed at checkout. Estimated delivery dates are provided by the shipping carrier and are not guaranteed.
Once an order has been transferred to the shipping carrier, Pearlfect Creations LLC is not responsible for delays caused by the carrier. This includes delays resulting from weather, service interruptions, holidays, high shipping volumes, transportation issues, or other circumstances outside our control.
A shipping delay does not qualify a custom order for cancellation or refund.
Tracking Information
Tracking information will be provided when your order ships. Please allow time for the carrier’s tracking system to update after receiving your notification.
Customers are responsible for monitoring their tracking information and arranging for the safe receipt of their packages.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Pearlfect Creations LLC is not responsible for orders delayed, returned, lost, or delivered incorrectly because of an incomplete or inaccurate address supplied by the customer.
Additional shipping charges may apply if an order must be resent because the original address was incorrect or incomplete.
Lost or Delayed Packages
If your tracking information has not updated or your package appears delayed, please contact the shipping carrier directly using your tracking number. Pearlfect Creations LLC will provide reasonable assistance when possible, but we cannot guarantee carrier delivery dates or outcomes.
Damaged Apparel
If a finished apparel item arrives damaged, please contact us as soon as possible and provide your order number, a description of the damage, and clear photographs of the item and packaging. Damaged-item requests will be reviewed according to our Refund Policy.